This Privacy Policy explains how Crafted Threads processes personal data when you use the website, make an inquiry, or engage us for tailoring, alteration, remodelling, or upcycling services.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and keep records appropriate to the nature of the service.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. You may also lodge a complaint with a competent supervisory authority.
Depending on your location and the applicable law, you may have rights relating to your personal data, including the right to know how it is used and to ask for corrections where information is inaccurate or incomplete. In some cases, you may also object to certain processing or request deletion, subject to legal exceptions.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concern involved. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the purpose for which it was collected, including quotation, project management, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our processing, website features, or legal requirements. The revised version will apply from its stated effective date, and significant changes may be highlighted through the website or other reasonable notice.
We may collect identification and contact details, project details about garments and requested alterations, communication records, booking information, payment-related records, and technical data such as device and usage information. Where relevant, we also process information you provide about fabric condition, measurements, fit preferences, and supplied materials.
We receive data when you submit an inquiry, arrange a consultation, visit the workshop, communicate by phone or email, or complete a contact form. We may also generate records from our internal assessment, quotation, approval, and collection steps, and receive limited technical data from the website and connected systems.
The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can manage cookies through your browser settings and, where available, through the website’s cookie controls. Blocking some cookies may affect site functionality, form handling, or preference storage.
We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage approvals, carry out remodelling or alteration work, arrange collection, handle payments, maintain business records, support website operation, and meet legal obligations. We may also use data to communicate about the status of a project and to address service issues.
We may share personal data with trusted service providers that support website hosting, communications, administration, record keeping, and payment processing. These parties act on our instructions or as independent controllers where required by law, and they may process data only for the services they provide to us.
We may disclose personal data where necessary to comply with applicable law, lawful requests from public authorities, or legal proceedings. We may also share information to establish, exercise, or defend legal claims, or to protect our rights and the security of our systems and customers.
